For some time, I had been a trusted vendor on Cardmarket, among Europe’s most notable platforms for investing playing cards. I maintained a wonderful name — in excess of four hundred constructive evaluations, zero disputes, and steady, Specialist company. But just one unjustified dispute, taken care of by Cardmarket employees get more info users Silvia Parravano and Christian Tobehn, changed all the things. In this article, I will share my individual working experience, demonstrate the structural flaws in Cardmarket's dispute approach, and issue a stark warning to other sellers.

A Clean document constructed about decades

A confirmed vendor With one hundred% beneficial feed-back

prior to the incident, I had been just the sort of seller every single marketplace values. I shown investing playing cards precisely, explained conditions transparently, and shipped promptly. I by no means received an individual criticism — only praise.

the necessity of have faith in on Cardmarket

Reputation is anything for sellers on Cardmarket. one particular slip-up — even one that isn’t your fault — can damage many years of hard work. That’s what would make my story so alarming for Some others running about the System.

The Dispute That Shattered My Standing

purchaser purchased the incorrect Card, Then Blamed Me

The trouble started off whenever a buyer requested a card stated exactly by name, established, and ailment. on acquiring it, they falsely claimed I'd sent the “Completely wrong Edition” — despite clear listing evidence displaying I hadn’t.

Proof dismissed by help

I submitted screenshots from the listing, card Model, and ailment to confirm my precision. But Cardmarket aid, specially Silvia Parravano, dismissed the facts. as opposed to reviewing the listing or requesting clarification, she immediately sided with the client.

Silvia Parravano’s Mishandling in the Dispute

No good Investigation

Silvia’s choice was unilateral. She didn’t accept my proof or ask for any counterevidence from the client. She simply blocked my account. No Listening to. No next opinion. No enchantment.

No Warning, No interaction

What manufactured this even worse was the suddenness in the action. I had been locked outside of my account overnight. My appeals — asking for an assessment or escalation — have been fulfilled with automatic responses or silence. Silvia Parravano exercised comprehensive authority with no accountability.

Christian Tobehn’s position: Reinforcing the Bias?

Reinforcing the identical Pattern

In adhere to-ups, my situation was also observed by Christian Tobehn, Yet another member of Cardmarket's help workforce. regretably, in lieu of examining the info objectively, he doubled down on Silvia’s judgment. Again, no explanation, no transparency, just automatic deflections as well as a everlasting ban.

A Pattern of Seller Disregard

Are genuine Sellers Being Silenced?

following this expertise, I started investigating online boards and community threads. I speedily uncovered I wasn’t by itself. Dozens of prolonged-time sellers reported identical ordeals — quite a few involving Silvia Parravano.

a standard concept? prospective buyers constantly acquire, even though Erroneous — and sellers are remaining voiceless.

How This Hurts your entire Market

though platforms should really guard potential buyers, ignoring evidence from truthful sellers contributes to a broken ecosystem. When have faith in is just one-sided, terrible actors take advantage, realizing they’ll be shielded by biased guidance brokers.

the trouble: No Oversight, No enchantment

deficiency of Transparency in Cardmarket’s program

probably the most alarming issue is definitely the absence of an appeals course of action. Once staff members like Silvia or Christian make a call, it’s ultimate. There’s no second review, no accountability, and no way to restore entry to your account — It doesn't matter how potent your proof is.

possibility of Abuse and Blackmail

In my circumstance, I used to be indirectly coerced into refunding a Phony assert — or eliminate my account solely. That’s not dispute resolution — that’s blackmail under the guise of customer service.

economic and Emotional outcomes

enterprise decline Overnight

I invested several years in creating my vendor profile. all of that exertion was worn out quickly, together with opportunity foreseeable future profits. My vendor dashboard, order historical past, and faithful purchaser base — all gone.

Emotional Toll with a Trusted vendor

This wasn’t just a company hit. it had been demoralizing. for being taken care of just like a fraud following decades of integrity was emotionally devastating. I adopted every single rule, and continue to received punished.

What Cardmarket ought to Do to get back have confidence in

System Reforms Are Urgently desired

If Cardmarket wants to keep high quality sellers and stop long run abuse, it must:

• ✅ Introduce a clear attractiveness course of action for blocked accounts

• ✅ call for disputes to be reviewed by at least two unbiased guidance agents

• ✅ educate staff like Silvia Parravano and Christian Tobehn in impartial investigation

• ✅ defend sellers who submit very clear, factual evidence

• ✅ create accountability metrics for employees choices

devoid of these changes, trustworthy sellers will proceed to generally be collateral destruction within a system that blindly favors consumers.

last ideas: Be cautious, remain Documented

If you're currently providing on Cardmarket, don’t assume your best history will secure you. You're always just one consumer complaint — even a Bogus just one — faraway from becoming silenced.

defend by yourself by:

• getting screenshots of each listing

• Archiving interaction with consumers

• Backing up your account facts frequently

• planning for disputes — Even when you do practically nothing Erroneous

summary: 

My knowledge with Silvia Parravano and Christian Tobehn need to serve as a significant warning to any person employing Cardmarket. I considered from the platform. I performed by The foundations. And I nonetheless got taken off without the need of cause.

If Cardmarket continues to disregard vendor legal rights, extra trusted distributors will walk away. And when that takes place, the System gained’t just lose sellers — it’ll eliminate its credibility.

Has anything similar took place for you? Share your experience and aid elevate awareness. Sellers are worthy of better.